TERMS OF USE

Thank you for choosing Pittappillil Agencies.


The website www.pittappillil.com and related domains pittappillilonline.com, pittappillilagencies.com and pittappillilgroup.com (hereinafter referred to as "Website") is owned and operated by Pittappillil Agencies with its registered office at Pittappillil Agencies Administrative Office, Cattle Market Road, Perumbavoor (hereinafter referred to as "Pittappillil Agencies"). 'We' or 'Us' or 'Seller' mentioned in the document refer to Pittappillil Agencies. "You" or "User" mentioned in the document refer to any legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.

   

Terms and conditions described or referenced below administer the use of the Website  By entering into a  transactions with the website or by the mere usage, you are agreeing to abide by the policies, terms and conditions described herewith. We allow user to surf the Website without registration. However, for making a transaction, it is mandated that the user shall register with our website.


When You use any of the services provided by Us through the Website, including but not limited to, (Product Ratings/ reviews, Enquiry..etc ), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

 

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESETERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By accepting these Terms of Use, You also accept and agree to be bound by Pittappillil Agencies Policies ((including but not limited to Privacy Policy ) as amended from time to time.

 



Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Pittappillil Agencies website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Pittappillil Agencies reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Pittappillil Agencies's notice or if it is discovered that you are under the age of 18 years.



Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.



Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required.



1. Pittappillil Agencies is not responsible for any non-performance or breach of any contract entered into between Buyers and Brands. Pittappillil Agencies shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Brands.

 

2. You release and indemnify Pittappillil Agencies and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Pittappillil Agencies cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.


Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue or typographical error or price revisions from the brand may be incorrectly reflected and in such an event we will communicate the details to you and give you a choice to cancel the order or match the new price offered.



Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

 

1.    You shall not host, display, upload, modify, publish, transmit, update or share any information which:

a)    belongs to another person and to which You does not have any right to;

b)    is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

c)    is misleading in any way;

d)    is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

e)    involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

f)    infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];

g)    promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

h)    contains video, photographs, or images of another person (with a minor or an adult).

i)    tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

j)    engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout this Terms of Use, Pittappillil Agencies's prior written consent means a communication coming from Pittappillil Agencies Administrative Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;

k)    interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;

l)    refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

m)    harm minors in any way;

n)    infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

o)    violates any law for the time being in force;

p)     deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

q)    contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

r)    threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

s)     shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;



2.     You shall not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.


3.     You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.


4.     You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.


5.    You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Pittappillil Agencies, Pittappillil Group, DigiPark or otherwise engage in any conduct or action that might tarnish the image or reputation, of Pittappillil Agencies or brands on platform or otherwise tarnish or dilute any Pittappillil Agencies's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.


6.    You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.


7.    You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Pittappillil Agencies and / or others.


8.     It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

 





Contents Posted on Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, " such Content"), is a third party user generated content and Pittappillil Agencies has no control over third party user generated content as Pittappillil Agencies is merely an intermediary for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Pittappillil Agencies's express prior written consent.

You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.



Privacy

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with InformationTechnology Act 2000 and Rules there under. Our current Privacy Policy is available at /s/privacypolicy. If You object to Your Information being transferred or used in this way please do not use Website.

 

We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets)plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction are conducted on www.Pittappillil Agencies.com or with third partymerchant's or third party merchant's website.



Disclaimer of Warranties and Liability

This Website, all the materials and products and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Pittappillil Agencies does not warrant that:

. This Website will be constantly available, or available at all; or

. The information on this Website is complete, true, accurate or non-misleading despite our best efforts in this direction



Pittappillil Agencies will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Pittappillil Agencies does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.


You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.



Payment

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

 

 

1.    Lack of authorization for any transaction/s, or

2.    Exceeding the preset limit mutually agreed by You and between "Bank/s", or

3.    Any payment issues arising out of the transaction, or

4.    Decline of transaction for any other reason/s

 

 

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

Before shipping / delivering your order to you, We may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.


Further:


1. You have specifically authorized Pittappillil Agencies or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility.


2. You understand, accept and agree that the payment facility provided by Pittappillil Agencies is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Pittappillil Agencies Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Pittappillil Agencies is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

 

Payment Facility for Buyers:

. You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

. You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

. You, as a Buyer, shall electronically notify Payment Facility using the appropriate Pittappillil Agencies Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.

. You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund.

. You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services

. Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

. For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer)

. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

. Refund shall be conditional and shall be with recourse available to Pittappillil Agencies in case of any misuse by Buyer.

. Refund shall be subject to Buyer complying with Policies.

 

4. Pittappillil Agencies reserves the right to impose limits on the number of Transactions or Transaction Price which Pittappillil Agencies may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator orthrough any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

 

5. Pittappillil Agencies reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Pittappillil Agencies or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

 

6. Pittappillil Agencies may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Pittappillil Agencies. As a result of such check if Pittappillil Agencies is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

 

7. Pittappillil Agencies may delay notifying the payment confirmation. if Pittappillil Agencies deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Pittappillil Agencies may hold Transaction Price and Pittappillil Agencies may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

 

8. The Buyer acknowledge that Pittappillil Agencies will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Pittappillil Agencies.

 

Buyer's arrangement with Issuing Bank:

10. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

 

11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.





7 Days Replacement Guarantee*

 

If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.


Following products shall not be eligible for return or replacement:

. Damages due to misuse of product;

. Incidental damage due to malfunctioning of product;

. Any consumable item which has been used/installed;

. Products with tampered or missing serial/UPC numbers;

. Any damage/defect which are not covered under the manufacturer's warranty

. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.


Pittappillil Agencies reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Pittappillil Agencies may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.





Indemnity

You shall indemnify and hold harmless Pittappillil Agencies, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.






Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Perumbavoor, Kochi.



Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Pittappillil Agencies make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countriesother than India do so on their own initiative and Pittappillil Agencies is not responsible for supply of products/refund for the products ordered from other locations/ Countries other than India, compliance with local laws, if and to the extent local laws are applicable.



Trademark, Copyright and Restriction

This site is controlled and operated by Pittappillil Agencies. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.


Trademark complaint

Pittappillil Agencies respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Pittappillil Agencies at officepittappillil@gmail.com or pittappilliloperations@gmail.com



Product Description

Pittappillil Agencies we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.



Limitation of Liability

IN NO EVENT SHALL Pittappillil Agencies BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.



Contact Us

 

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.

 

Pittappillil Agencies

Administrative office

Cattle Market Road

Perumbavoor

Kochi, Kerala, India

Phone: 91-9287278111,9287278121

Email: pittappilliloperations@gmail.com, officepittappillil@gmail.com

Time: Mon - Sat (9:00 - 17:30)

 



POLICIES

Profanity Policy

Pittappillil Agencies prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title forthe item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

.    Report offensive Display Names

.    Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Pittappillil Agencies will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

1.    Limits placed on account privileges;

2.    Loss of special status;

3.    Account suspension.

 

 

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Pittappillil Agencies website. Following situations may arise:

1.    Item was defective

2.    Item was damaged during the Shipping

3.    Products was / were missing

4.    Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

1.    Seller can always accept the return irrespective of the policy.

2.    If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Seller shall not be entitled to anyreturn/refund.

Buyer need to raise the refund request within 7 days from the date of payment realization. Once Buyer has raised a return request by contacting Us by email or phone.


In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

 

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy withthe item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

1.    Seller can always accept the return irrespective of the policy.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contactingUs on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

.    Shipping was damaged

.    Item was defective

.    Item Dead on Arrival

.    Item(s) were missing

.    Wrong item sent

2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

 

Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on Pittappillil Agencies. However there may be some cases where both the Buyers and Sellers may face issues. At Pittappillil Agencies,we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

.    Damaged or Seal broken on Product

.    Part/Accessory missing

.    Item not Compatible

.    Seller Description/Specification Wrong

.    Defective (Functional issues)

.    Product not working and Manufacturer claims invalid Invoice

 

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies

2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.

Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller.

 3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

 

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Pittappillil Agencies. Pittappillil Agencies encourages its Users to be professional, courteous and respectful when communicating by email.

However, Pittappillil Agencies will investigate and can take action on certain types of unwanted emails that violate Pittappillil Agencies policies.

Such instances:

Threats of Bodily Harm - Pittappillil Agencies does not permit Users to send explicit threats of bodily harm.

Misuse of Pittappillil Agencies System - Pittappillil Agencies allows Users to facilitate transactions through the Pittappillil Agencies system, but will investigate any misuse of this service.

Spoof (Fake) email - Pittappillil Agencies will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.

Spam (Unsolicited Commercial email) - Pittappillil Agencies's spam policy applies only to unsolicited commercial messages sent by Pittappillil Agencies Users. Pittappillil Agencies Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of Pittappillil Agencies - Pittappillil Agencies prohibits email offers to buy or sell listed products outside of the Pittappillil Agencies Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.

Pittappillil Agencies policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

.    Limits on account privileges

.    Account suspension

.    Cancellation of listings

.    Loss of special status

Other Businesses

Pittappillil Agencies does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third partywebsites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, Pittappillil Agencies assumes no responsibility for examining or evaluating the products and services offered by them. Pittappillil Agencies do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Pittappillil Agencies does not endorse, in any way, any third partywebsite(s) or content thereof.